What happens when an insurance adjuster realizes the estimates he's working on are being changed without his knowledge?
For Shaun Markwardt, better known as the Claims Cowboy, that moment changed everything.
After more than 20 years on the insurance side, including time as both a staff and independent adjuster, Shaun says Hurricane Ian exposed practices he could no longer ignore. He ultimately left the insurance industry, became a public adjuster, and began using his experience to educate policyholders and mentor others in the claims profession.
Highlights:
The Hurricane Ian experience that changed Shaun's career
What happens when an estimate is changed under an adjuster's name
Why Shaun believes documentation and audit trails matter
The story behind the "Claims Cowboy"
His three core values: integrity, hard work, and grit
Why new public adjusters need a financial bankroll
How to avoid burnout in the claims industry
Shaun's advice: Don't take anything in this business personally
Why Shaun still has hope for the future of the profession
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