In this episode of Relationships at Work, host Russel Lolacher speaks with keynote speaker, author and workplace expert Joel Hilchey about why so many people become managers without being prepared to lead.

Joel explains how accidental managers are created, the habits that can quietly damage teams, and why good intentions are not enough. They discuss feedback, career development, values, accountability, team performance and the importance of becoming more deliberate about how you lead.

The conversation also explores what managers can do to remove barriers, support high performers, share credit and take responsibility when things go wrong.

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