In this episode, we sit down with Dr. Sheryl Thiessen, author of “Change Readiness of Laboratory Leaders in the System-Level Organization,” to explore how trust, communication, and engagement shape the success of transformational change in healthcare systems. Drawing on her action research with British Columbia’s Provincial Laboratory Medicine Services, Dr. Thiessen shares what it takes for leaders to move from skepticism to commitment, why trust is the foundation of organizational agility, and how collective identity can be cultivated during large-scale system reform. Listeners will gain actionable insights on fostering readiness for change, building transparent communication channels, and leading teams through uncertainty with authenticity and purpose.

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