Now Brands Talk
Avsnitt

How to Gracefully Navigate CX Software Change Management

Now Brands Talk
Dela

Technology plays an important role in a brand’s ability to interact, and close the brand interaction gap.

Nathan Dawson, the Senior Director of IT for Global Customer Care Technologies at Smile Direct Club, has years of hands-on experience assessing, implementing, and managing brand interaction software for the brand.

Join us as we discuss:

  • How to assess and select the right software for your brand’s needs
  • Gracefully navigating the perils of change management
  • Why you need more than one training method

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