In this episode of Take-Away with Sam Oches, Sam talks with Lance Juhas, co-CEO of Piada Italian Street Food, a Columbus-based Italian fast casual that has grown to 62 locations in 16 years. Piada was founded by Bravo Brio cofounder Chris Doody and it’s earned a reputation over the years as a great operator with a one-of-a-kind menu — one that’s helped it enjoy 29 straight quarters of same-store sales growth. But to this point Piada’s growth has been slow and deliberate as the company pieces together the right playbook for growth. That playbook is ready, and Lance — whose career included 16 years with Bravo Brio after stops with J. Alexander’s and Hillstone Restaurant Group — is steering the brand into its next growth phase. He joined the podcast to talk about all the little details that go into a great restaurant experience, and about the right way to evolve a restaurant business.

In this conversation, you’ll find out why:

  • Your customers will tell you what your star menu item is
  • Hospitality is the ingredient that brings customers back
  • You should never take the crab out of the crab cakes
  • Customization is not for everybody
  • You’ve got to earn the right to grow
  • A guest’s endorsement is gold — and harder and harder to get


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Have feedback or ideas for Take-Away? Email Sam at sam.oches@informa.com.

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