Moving Faster Without Breaking Everything - AI, Risk, and the Human Side of Change with Andrea Tarrell

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For years, the hard part of ops work was building the technology. Now the tech is getting easier while the people and process side is getting harder. So why are so many organizations still stuck debating AI instead of activating it?

In this episode, host Michael Hartmann sits down with Andrea Tarrell, President of the Tech Services line at Trilliad and CEO of Sercante. Together, they discussed the human side of change in the AI world with speed, trust, risk tolerance, and the trade-offs GTM teams are making right now.

In this episode:

• Why the technology got easier,
•  but the people and process side got harder
• How much of AI adoption is really a trust and change management problem, not a tech one
• Fear of job replacement vs. plain organizational inertia
• AI may not replace your job, but someone using it well may outperform someone who refuses to adapt
• Solving the tension between "move faster with AI" and "watch out for the risks."
• What companies get wrong about risk management and tolerance for risk in the AI world
• Why old governance frameworks may not fit a world of fast experimentation
• And a lot more...

Whether you lead an ops team or sit inside one, this is a timely conversation about innovation, speed, governance, and practical business reality.

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