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Change Management's Future is Human Skills, Not Process Ft Melanie Franklin

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On this episode of the Change It Podcast, Eloise, founder of Change It Talent, the leading change recruitment agency, sits down with Melanie Franklin, an internationally recognised change management author and researcher whose Global Capability for Change Survey has tracked the state of the profession for five years running.

Mel has spent years watching how organisations actually deliver change, and right now she's watching the ground shift under the profession itself. AI has cracked change wide open: individuals and teams are experimenting and innovating without any formal change mandate, "forward deployed engineers" are moving fast on systems and data with no interest in people or process, and centralised change functions are being disbanded in favour of leaner, embedded teams.There's a shift Mel says the profession can't afford to ignore: change management's own value is in decline, and the old linear playbook wasn't built for a world where change is happening everywhere, all the time. In this conversation, she explains why.In this episode we cover:

  • Why AI-driven, bottom-up change is bypassing change management entirely - and what that means for the profession
  • What "forward deployed engineers" are, and why they're reshaping in-the-moment tech change without touching people or process
  • Why linear change models are struggling to keep up with democratised, simultaneous change
  • Why centralised CMOs are being disbanded in Australia, and what's replacing the "head of change" role
  • Why curiosity - not process - is becoming the change capability leaders are hiring for
  • A preview of Mel's fifth annual Global Capability for Change Survey, and how the data can help you evidence the value of change

If you're a change professional wondering where you fit in an AI-driven, bottom-up world, this conversation is a sharp, honest read on what's coming next.

Links:

www.changeittalent.com

Links to the Global Annual Change Survey:

https://forms.cloud.microsoft/pages/responsepage.aspx?id=Zpzu8-b71Uab-fA16wsoHOcxMuQTBRFAtKszA2hk_3pUNDIzRjhKOVFRSkM5Q1dLUUNYSUZIWFNQVS4u&route=shorturl

Mel Franklin's Website:

https://capabilityforchange.com/


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