In this episode Nga Nguyen, Founder of Portalstack, talks about the ways to enhance client experience for small or single-person service providers.
He details:
His background in serial entrepreneurship was the main driver behind Portalstack solving support solutions for small advisory services
Portalstack as a client management and communication platform target service based businesses minimising manual processes
How everyone needs to think about client friction from creative professionals to finance services.
Eliminates manual processes so business service providers can focus on delivering the core business and access to data
The trend these days is not about being ‘loyal’ to a company for entire careers but more about pursuing interests in multiple services
Making informed decisions about service providers’ credibility potentially with competitive pricing
End to end client engagement lifecycles make or break businesses especially start-ups
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