Andy Doyle, Chief People & Agent Officer at Kantar, joined us on The Modern People Leader.
We talked about Kantar’s agentic HR transformation, why the future workforce will be a mix of humans and agents, and the four dimensions of AI we should be looking at when we think about who benefits from the AI gains.
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(09:25) Why There Has Never Been a Better Time to Work in HR
(12:25) “What Would You Need to Believe to Take Another 50% Out?”
(14:00) Four Big HR Operating Model Changes at Kantar
(14:35) Moving From COEs to Business Capability Hubs
(15:35) Cutting the Bonus Cycle From 12 Weeks to 8 Days
(16:10) Why Kantar Took Business Partners Away From the Business
(18:00) Taking Workday Access Away From Business Partners
(20:40) Twelve Thousand People and Seventeen Thousand Agents
(22:30) Why Technology Has Become Disposable
(23:00) HR Building Agents Without the Technology Team
(26:45) Why HR Needs Clean Data and Better Foundations
(28:10) Rewriting 4,200 Policies for Agents to Read
(33:05) Why Leaders Must Build and Role Model Agents
(33:45) HR Analytics Agent That Reduced a Monthly Task From One Week to Ten Minutes
(35:10) Why Kantar’s TA Team Is Smaller, More Productive and More Engaged
(35:35) Sharing the AI Dividend Across Shareholders, Clients, Employees and Society
(39:00) Why Kantar Wants 80% From Agents and 20% From Human Judgment
(42:15) Why Everything Andy Knew About Change Has Gone Out the Window
(47:25) Rethinking the Five-Day Workweek and Vacation Time
(52:25) The Practice Andy Would Steal: Product Mindset in HR
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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.
