Luca Oake and Jessica Zwaan joined us on The Modern People Leader. We talked about building scalable L&D, why onboarding should be outcomes-focused instead of input-focused, and how AI, strong project runways, iteration, and builder mindsets can help people teams move faster.
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(08:05) Talentful’s Need for a More Scalable Onboarding Program
(13:35) Why L&D Needs to Focus on Outcomes, Not Inputs
(14:25) Why Learning Does Not Happen Until Behavior Changes
(14:55) How AI Changes the Role of Coaches and L&D Leaders
(16:25) Jessie on Using AI as a Tool, Not the Decision-Maker
(19:15) Why Jessie’s Upfront Brief Made the Work Faster
(20:40) Building a Smooth Runway for a Consultant
(22:00) Designing for Outcomes and Scale
(23:10) Flexible Operators and Expert Consultants as the Future of Work
(25:40) Making the Project a Talentful Priority, Not a Jessie Project
(26:45) Why Change Projects Need Strategic Seeding Across the Organization
(28:20) How AI Helped Luca Process Interviews, Transcripts and Documents
(29:00) Why Fractional Consultants Can Move Faster With AI
(30:10) Designing the Onboarding Wireframe in Less Than a Month
(35:15) The Complexity of Talentful’s Onboarding Program
(38:10) Zooming In Before Zooming Out With Stakeholders
(39:35) Building to Iterate, Not Just to Launch
(40:10) The Biggest V1 to V2 Change: Four Weeks Down to One Week
(42:20) Why MVPs Matter in People Ops
(43:15) Why HR Needs Permission to Iterate
(45:50) Why Moving Quickly Is No Longer Optional
(52:35) Why Feelings Are Data, Not Facts
(53:25) Why the Best L&D Is Building
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Past guests on MPL include Brené Brown, Annie Dean (VP of Team Anywhere, Atlassian), Josh Bersin, Katie Burke (Chief People Officer, Harvey), Liz Fosslien, Helen Russell (Chief People Officer, HubSpot), Dave Scott (Chief People Officer, ADT), Melanie Rossenwasser (Chief People Officer, Dropbox), Crystal Boysen (Chief People Officer, Sprout Social), and many more.
