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In this episode, Lucas Underwood and David Roman are joined by Sam Freeman, Alexandra Pare, and Daniel Ekstrand from Promotive. The group demos “Paige,” Promotive’s AI-powered virtual recruiter, showcasing how AI is transforming the hiring and prescreening process in the automotive industry. The conversation dives into current industry trends, including why technicians are leaving dealerships for independent shops and the top reasons candidates are looking for new positions. They also get candid about the frustrations of online reviews, sharing stories and strategies shop owners use to respond to feedback—both good and bad.
00:00 Overview of Promotive's Services
11:55 Managing morning priority calls
15:43 Handling Language and Mumbling Issues
18:44 Automated messaging for applicants
27:21 Icy disaster during bachelor party
32:58 Early adoption of Facebook and DVI
37:41 Missed email confusion
42:59 Hotel room negotiation challenge
44:38 A quick conference trip
52:30 Challenges of running a car shop
59:36 Trying the Worst BBQ in KC
01:03:25 Handling negative feedback
01:07:19 Feedback on Uber improvements
