Will AI Make the Workplace More or Less Human? Ft. Dr. Towanna Burrous w/Anita Nowak - Purposeful Empathy - Purposeful Empathy with Anita Nowak | Lyssna här

AI is impacting every part of our lives—and we need to start paying more attention.

Listen to this insightful conversation with Dr. Towanna Burrous, author of Where AI Meets Empathy, whose work as a leadership coach explores the human side of performance and innovation.

We discuss:

Why empathy is becoming a form of leadership intelligence in the age of AI
Why organizations need to invest in human infrastructure as much as technological infrastructure
How leaders can create cultures of trust, psychological safety, and belonging
Why AI cannot replace human wisdom, discernment, or cultural awareness

If you care about the future of work, culture, employee well-being, and how we can harness technology without losing our humanity—you don’t want to miss this conversation.

00:00 Preview

01:00 Episode introduction

03:33 About Dr. Towanna Burrous

05:08 Towanna’s backstory

07:34 Towanna’s book, Where AI Meets Empathy: Coaching the Human Side of Innovation

12:37 Why empathy is needed for “leadership intelligence” in the age of AI

16:02 What does it mean for employees to feel seen, heard, and understood?

20:07 Why organizations need to invest in “human infrastructure”

24:34 What happens when companies cut coaching and professional development?

29:36 Towanna’s biggest concerns about AI at scale

32:53 How leaders can build a human-centered workplace in the age of AI

37:36 Why trust and psychological safety are essential for effective leadership