Johnny sits down with Ray Chaaya, VP of Talent and Culture at Zurich Canada, to unpack how HR's role has shifted since 2020; from crisis response to a genuine seat at the strategy table. Ray shares a three-bucket model for the modern HR function (AI-driven transactional work, HR business partners as concierges, centres of expertise), why skills-first workforce planning is replacing role-first thinking, and why early-career apprenticeships need a rethink.

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