In this CX eBook, we explore what customer experience means and why now it’s more important than ever. We answer the key questions which can help to create a winning customer experience strategy. The topics covered:- Introduction:Why Customer Experience is more important than ever - What is Customer Experience (CX)? - Why CX is core to business success - Case Study: BGL Group- What makes a great Customer Experience?- Case Study: HomeServe- Building the right CX strategy- Case Study: loveholidays- Create a Brilliant Customer Experience- Sabio CX Insights – 5 key drivers for CX acceleration - Sabio – your Customer Experience Partner

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