The front desk at Kenilworth was handling a high volume of guest requests that had nothing to do with hospitality. The cost was not just operational, it was cultural. Staff felt like a switchboard, not a team.
Joined by Nick Rubin Chief Strategy Officer at BGAM Hospitality and Daniel Ojeme Co-founder, CEO and CTO of Eccobell Limited, in this episode we look at
How to recognise pain points in team morale
Identifying hospitality vs administrative tasks
Utilising tech to support hotel teams
Providing better services to guests
Belle went live at Kenilworth in August 2025 via QR codes placed in every guest room, stuck to the wall in a prominent position. Guests scan the code with their mobile phone, which opens the Eccobell web app directly in their browser. Belle lives on that web app.
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