Investing in staff from Kent hotelier roundtable

ROI in staff roundtable kent edition

Interview with James McComas - GM, Champneys Eastwell Manor

• Another agile year unfolding
• Predicting demand
• Clashing of brands and audiences
• Why working together is needed in Kent

Partner - HOSPA - Janel Clark, Succeeding at people

• Professional development, keeping hospitality a people business, making a career from a service industry.
• What courses are there?
• What level of experience is needed?
• How are learners supported?

POV - Nicola Phillips - Hospitality Action - How to support staff emotionally

• What are the concerns of hospitality workers?
• What type of management and support network is needed?
• Where does Hospitality Action come in?

Engaging in schools and colleges

In this episode of the ROI in Staff roundtable (Kent Edition), we dive into the critical intersection of modern hospitality management, regional collaboration, and staff well-being. We begin with James McComas, GM at Champneys Eastwell Manor, who unpacks the realities of an "agile" year in the industry. James explores the challenges of predicting fluctuating demand and navigating the complex "clash of brands and audiences," ultimately advocating for stronger regional cooperation across Kent to navigate these shifting tides.

Transitioning to professional development, Janel Clark from HOSPA joins us to discuss "Succeeding at People." We examine how to keep the sector human-centric while creating clear, sustainable career paths within the service industry. Janel provides valuable insights into available educational courses, the experience levels required for advancement, and the support systems available for learners.

Finally, we address the human element of the industry with Nicola Phillips from Hospitality Action. This segment focuses on the emotional support systems necessary for a resilient workforce. Nicola highlights the specific concerns facing today’s hospitality workers and details the management networks required to support them. We conclude by looking at the importance of actively engaging schools and colleges to foster the next generation of hospitality talent - and initiatives some hoteliers are taking to connect with staff on a deeper more meaningful level.