514. AI Agents as Corporate Citizens

In this episode, Brad Hairston talks with Federico Berruti, a McKinsey partner and co-leader of their Canadian banking practice, who returns to Transform NOW to explain his concept of AI agents as "corporate citizens" and why agentic AI's real breakthrough is "decision design," redefining which decisions AI should own versus which those that should remain with humans. .Here's what we discussed with Federico:* Task automation vs. decision design* The "tale of two banks" operating model gap* Guardrails and autonomy trade-offs* Middle management change management and resistance* Model risk management vs. agentic governance* Decision rights, escalation, and auditability* Emergent systemic risk from decision patterns at scale* Reflections on how agentic AI has evolved in 2026.Visit us on our socials:🦾 Get started with SS&C Blue Prism: https://okt.to/JcMLdU🧑‍💻LinkedIn: https://okt.to/k8zIdp✖️Twitter: https://okt.to/fHyd9G🙋‍♀️Facebook: https://okt.to/Vyjfiz📸Instagram: https://okt.to/5nYvIf💭Blog: https://okt.to/QuGqVP🤩Case studies: https://okt.to/ft1AMXTo ensure that you never miss an episode of Transform NOW, be sure to subscribe!