When people stay quiet at work, organizations lose more than participation. They lose ideas, warnings, customer insight, process improvements, and market intelligence that never make it into the room. Seema Bhansali calls this the silence tax—the hidden cost companies pay when their environments make self-censorship the safer option.
In this episode, Seema joins David Rice to unpack why “speak up” advice misses the real problem. Employee voice isn’t simply a confidence issue; it’s shaped by systems, social risk, management behavior, and the environments leaders create. They also explore why this matters even more as companies adopt AI, and why communication needs to be treated less like a soft skill and more like an operational capability tied to performance.
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