Most enterprise AI strategies start with the same question: What can we automate? It's a reasonable question if your ambition is to make the existing workplace run faster. It's a much less useful one if you're trying to build something better.
In this episode, David Rice speaks with Paula Goldman, Chief Ethical and Humane Use Officer at Salesforce, about why human-AI collaboration demands a different approach to organizational design. They explore the hidden value of workplace friction, why employees need a seat at the table when redesigning work, and the danger of measuring AI success exclusively through efficiency. Because saving time is one thing. Preserving the judgment, relationships, and expertise that make an organization effective is another.
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