Changi Airport has been named the World’s Best Airport for a record 14th time, but one tourist’s complaint about its carpeted floors has sparked a debate online.

While she says the carpets make it difficult to manoeuvre luggage, Singaporeans have been quick to defend the airport’s design, which helps reduce noise and create a calmer environment.

On What’s Trending, Hongbin Jeong, Nadiah Koh and Alexandra Parada discuss why the complaint struck a nerve, whether Singaporeans are too protective of things we’re proud of, and what really makes or breaks the airport experience.

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