High-touch service doesn't happen by accident. It's built through systems, boundaries, and smart decisions behind the scenes.
In this episode, Roslyn is joined by Ali Raymer, a senior travel advisor based in the US with Picture This Travel, for an honest, advisor-to-advisor conversation about what it really takes to deliver a personalised client experience while managing a high volume of bookings.
Together, they pull back the curtain on the mechanics behind a high-touch travel business. From protecting the parts of the role that truly matter, to letting go of tasks that no longer serve growth or sustainability.
This episode is especially relevant for travel advisors who are busy, stretched, or starting to feel the pressure of growth and want to scale without losing control or burning out.
In this episode, you'll hear:
What "high-touch" service really looks like day to day as volume increases
How Ali decided what to protect in her role and what to delegate
Why consult calls remain a non-negotiable in her business
What she let go of first as her business grew and why
How systems and simple structure support consistency and confidence
Why even repeat clients need to be guided back into your process
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