AI in HR: Embracing AI Without Losing the Human Touch in Hospitality

What if one of the most people-first industries in the worldis also one of the best places to see how AI should, and shouldn’t, be used in HR? In this episode of People + Strategy, Mo Fathelbab sits down with two leaders running HR at top hotel companies to explore how they integrate AI without losing the personal touch guests expect. Hear examples of AI in action from Aka Ali-Kerr, director of HR for Andaz West Hollywood and Unscripted Durham and Gregory Curtis, corporate director of HR and strategy at Avion Hospitality — a portfolio which includes The Windsor Court hotel in New Orleans, voted among the top 500 hotels in the world by Travel + Leisure in 2026. Recorded live at SHRM’s Executive NetworkVisionaries Summit 2026, this conversation gives HR professionals insight into AI-driven compensation tools to aid in recruiting and dashboards to house client data.

For more AI use cases, visit SHRM's AI Field Manual Toolkit: https://www.shrm.org/topics-tools/tools/toolkits/ai-field-manual-use-cases-at-work

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