414 - Staff Are Leaving and Ownership Already Knows Why

Their practice manager plays favorites and talks down to the team, and ownership already knows. So why hasn't anything changed? Maria Pirita, CVPM, and Ron Sosa, CVPM, break down what to do when you're dealing with a difficult practice manager and a silent owner, from swapping vague complaints for documented specifics to reading what your culture's real numbers are telling you. They close with the one boundary every frustrated team member needs before deciding it's time to go. Let's get into this episode!