Dr. Andy Roark and Tyler Grogan, CVT, answer a mailbag question from a veterinary technician lead who feels like they’re failing because different doctors and leaders keep asking for conflicting changes, from exam room setup to whether to take a temperature on a fractious pet. They discuss separating personal preferences from practice-wide policies, recognizing patterns that signal a need for standardized systems, and not taking home problems when you lack authority to fix them. Action steps include getting a clear job description and success metrics from leadership, identifying the biggest pain points to tackle one at a time, building trust through listening and servant leadership, using one-on-ones and team meetings to align expectations, and setting regular check-ins with a practice manager to communicate problems, impacts, and solutions.

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