Most "teams" aren't teams—they're loose collections of agents. Tom Toole, leader of the #1 RE/MAX team in PA/DE and #12 nationwide, breaks down the org design, systems, and leadership choices that turn headcount into a true business.
He also shares why he's stayed in production on purpose, how his team outperforms the market, and the 90-day plan agents can actually hit.
In this episode:
The moment Tom knew he needed a team (80 deals with one ops partner) and how he structured his org
Why 5–6 people doing 30 deals is a collection of agents—not a business
When to start a team (and when not to): thresholds, temperament, and timing
Money and time truths: vacations are a systems issue; teams require upfront capital
Staying in production for profit and credibility—and when to taper
The 3–7 year build timeline, key phases, and navigating the messy middle
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