Eight out of ten employees show up disengaged. The other two are doing all the work in your practice.
In this episode, Dr. David Maloley explains what's really driving attrition and why a paycheck doesn't cut it anymore. You'll find out which outside forces are quietly commoditizing your practice, the burnout triggers already built in, and how to create an employee experience that holds your practice together.
Topics discussed:
(00:00) Introduction
(03:19) David’s dream practice that turned into a nightmare
(06:29) What hiring an office manager can't fix
(09:18) The forces commoditizing dentistry
(18:25) What a bad employee experience looks like
(20:10) Three levels of a value-fluent team
(21:16) What's really driving patient attrition
(23:09) Burnout triggers built into dental practices
(25:30) What happens when you stop chasing numbers
(30:10) Why vague leadership creates attrition
(36:28) The Trust Triangle decision framework
Take the Commodity Threat Assessment:
https://assessment.irreplaceablepractice.com/
Listen to more episodes with Dr. David Maloley:
https://www.buzzsprout.com/2311108/episodes/14424320
https://www.buzzsprout.com/2311108/episodes/14423936
This episode was produced by Podcast Boutique https://www.podcastboutique.com
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Join Us at our Upcoming Retreat October 2nd and 3rd. Click Here to Register
If you are ready to increase your new patients and start growing your practice, visit www.relevanceonlinemarketing.com and see what you've been missing with your current company.
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