Every dentist wants an assistant who anticipates their needs without being asked. Almost nobody does what it takes to get there.
Kevin Henry, dental journalist and founder of Dental Assistant Nation, has spent 21 years advocating for dental assistants. In this episode, he shares what makes them disengage, what a good day actually looks like for them, and how to train them the right way.
Topics discussed:
(00:00) Introduction
(03:52) Why your dental assistants aren't engaged
(06:13) The skills to instill in every assistant
(10:44) Dental assistant schools post-COVID
(11:51) The push to turn assistants into hygienists
(13:35) Staffing shortage or a retention problem
(16:00) The training mistake that backfires
(17:26) Setting goals for a role with no numbers
(19:07) 3 things assistants actually care about
(23:25) How to give your assistant a good day
(25:14) The commandments of treating your assistant well
(27:40) What's next for AI and staffing
(30:24) Conversations to have before someone asks for a raise
Check out the Dental Assistant Nation podcast:
https://dentalassistantnation.com/
Learn more about what dental assistants can legally do in your state:
https://www.danb.org/
This episode was produced by Podcast Boutique https://www.podcastboutique.com
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