Jordan Boesch, CEO and co-founder of 7shifts, joins Shawn Walchef live from the National Restaurant Association Show to discuss why restaurant training needs to go beyond onboarding. Boesch explains why ongoing microlearning matters, how better training can help restaurants improve employee retention, and why the best restaurant groups build systems that allow their people and operations to scale.
Restaurant Training Can't Be One And Done – Jordan Boesch says 7shifts initially focused heavily on onboarding, but learned that employees need ongoing training and refreshers. Microlearning gives restaurant teams a way to continually reinforce important information without overwhelming employees.
"Following Tom" Is Not A Training Program – Many restaurants still rely on experienced employees to show new hires how things work. Boesch believes that approach becomes difficult to maintain as a restaurant grows because operators need consistent training that can scale across teams and locations.
The Best Restaurant Groups Prioritize Retention – Boesch sees employee engagement as a common theme among successful restaurant groups. Better culture, training, and processes help restaurants keep employees longer, giving operators more time to focus on bigger opportunities instead of constantly hiring and replacing people.
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