Code costs fell. Software licences did not. Delia Hallberg of Amadeni AI on what actually makes a Mittelstand Germany company fire a vendor it has used for years — and it is not the price.
Part 2 of 2. Horizontal tools stay; everyone needs email and a browser. The exposure sits in rigid vertical products sold to companies whose business model falls between two industries.
The missing API — no open interface means no automation, and every improvement bought from the vendor
The Berlin engineering firm — one feature requested for over a year, no API, proactive move to custom
Langdock — clients who cannot connect their own data because the incumbent is closed
The switching threshold — when the cost of staying exceeds the cost of changing
The 70/30 rule — standard product for most of it, small add-on over an open API for the rest
Digital sovereignty in Europe — a June 2026 export order, models disabled worldwide, and why model-agnostic became a requirement
The leadership risk — three managing directors, two months in, nearly a split
Chapters (estimated — confirm against the final cut)
00:00 Recap and the question
01:30 The developer as head of a department of AI agents
02:40 What breaks first in bought software
07:10 Which products are most exposed
10:30 Where the standard product is structurally better
14:00 The switching threshold and the missing API
17:30 Data ownership and what changed in June
21:00 Switching models in hours
24:10 When change experts belong in the room
28:00 Who owns the project
31:20 Centralised strategy, decentralised usage
33:40 The belief a client project disproved
36:00 Investors, hiring, and the one question first
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