In this un-edited episode, Susy and Barbara dive deep into the emotional and professional world of customer service in the grooming industry. Susy shares a "comedy of errors" involving three different generators and her transition into a Wag'n Tails grooming van from her trailer.
The duo discusses how to handle confrontations without getting defensive, the power of making clients feel heard, and the "Happy Price" for those tricky customers. They also settle the debate between recirculating bathing systems versus frothers and why your hands will eventually thank you for choosing the right equipment. Whether you're dealing with a "toxic client" or a "bleeder" on a white sofa, this episode is packed with veteran advice for keeping your sanity and your business thriving.
Podden och tillhörande omslagsbild på den här sidan tillhör
Susan Scott. Innehållet i podden är skapat av Susan Scott och inte av,
eller tillsammans med, Poddtoppen.
