Show 323 - Ecommerce Expo Special Part 1 of 2: AI, Payments & the Future of Customer Experience

The first of two episodes recorded live at Ecommerce Expo in partnership with Exactly.com, who provide payment solutions for businesses with big plans. We bring together a number of the speakers and attendees from the event to explore the opportunities and challenges shaping the future of e-commerce. Russell Goldsmith speaks with: 1/ Michael Doherty, Payment Expert, Exactly.com 2/ Viva Avasthi, Managing Director and Executive Director, Homescapes 3/ Kevin Adam, Head of Growth, Drool 4/ Chloe Thomas, Podcast host, E-Commerce MasterPlan 5/ Caleb Slater, Managing Director, Cards2Cash Together they look at the rapid rise of AI, changing payment preferences, customer experience, international growth, and the importance of maintaining a human connection in an increasingly automated world. From open banking and buy now, pay later regulation to paid media strategy, emerging technologies and entrepreneurial lessons, this episode offers practical insights for business leaders navigating today's fast-evolving digital landscape. Topics covered include: How AI is transforming e-commerce and payments Why the human touch still matters Growth strategies for scaling online businesses Cross-border expansion opportunities Open banking, digital wallets and payment innovation Building brand value without relying on discounts Lessons from founders, marketers and industry leaders