Why the Chief of Staff Role Is Booming, How AI Changes Work at J.M. Smucker, & Building a Future-Ready Culture

I talk with Jill Penrose, Chief People & Administrative Officer and Chief of Staff at The J.M. Smucker Co., about why the Chief of Staff role is becoming so important as leaders deal with more complexity and change. We get into how Smucker connects strategy, people, and culture, how AI is changing consumer behavior and the employee experience, why leaders need to be honest about AI uncertainty, and how the company is looking beyond productivity to find where AI can create differentiated business value.