Customer Experience Wow Factor

If you meet ALL customer expectations, congratulations the customer considers that to be an average customer experience and they are only 42% likely to be a repeat customer and only 32% likely to recommend you to their friends and family.

In this episode, Jay takes a deep dive into the Customer Experience Wow! formula to show you how to create customer loyalty and spark word-of-mouth conversations about your business. He will introduce two tools to you to help you take your business' customer experience from ordinary to Wow!

Download-able worksheets are available in the show notes at website:
TheMarketingSpot.com/blog

In this episode:

  • Customer loyalty and word-of-mouth statistics
  • What is customer loyalty?
  • The Customer Experience Formula
  • How to take your experience to the Wow! level
  • The two biggest factors that determine experience Wow!
  • Tools to improve your customer experience.

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