Across 26 markets in Asia-Pacific, SAP's Customer Engagement and Adoption team is navigating one of the most complex AI transformation landscapes in the world. In this episode, Yee-Ching Wang, SAP Senior Vice President and Head of Customer Engagement and Adoption for Asia-Pacific, joins Julia Kloppenburg and Benedikt Gieger to address the question that every executive in the region is sitting with: if the technology is ready, why isn't adoption keeping up? The answer, Yee-Ching argues, is almost never the technology. It is trust, governance, and the organisation's readiness to change at the pace the business actually requires.
Drawing on customer journeys across regulated industries, large multinationals, and fast-moving mid-market businesses, Yee-Ching walks through how SAP's integrated toolchain and tiered success plans translate vision into measurable operational outcomes. Two case studies anchor the conversation: Fujitsu's global consolidation from more than 4,000 internal systems toward a single-process, AI-enabled operation, and a second example of AI-powered productivity on the manufacturing shop floor. The episode closes with one piece of advice for any leader starting the journey: begin with the business problem, not the technology, identify the handful of processes where AI delivers clear value, prove it, and then scale with confidence.
Episode Chapters 00:00 – Introduction: SAP Autonomous Enterprise Podcast 01:19 – APAC as a transformation landscape: diversity across markets 05:06 – Customer engagement framework: success plans and integrated toolchain 10:01 – Overcoming transformation barriers and the role of AI 14:01 – Customer success stories: Fujitsu and a manufacturing example 26:36 – The first 90 days of AI adoption: people, decisions, blockers 30:23 – Closing advice: start with the business problem 34:36 – Outro
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