AI isn't a future trend — it's already reshaping the job, and the leaders who thrive will be the ones controlling how it gets used, not reacting to it. In this episode, Dannah sits down with LeeRon Yahalomi, VP of Customer Success at Docket, who's spent the last decade building inside AI-native companies and has some hard-won lessons to share. LeeRon breaks down why treating AI like a new coworker — one that needs context, clean processes, and clear ownership — separates teams that scale from teams that spiral, including her now-famous "Roomba and the poo" analogy for what happens when you automate a broken process. She gets candid about reclaiming hours of admin work each day, why "note-taker" was never the job description, and why CS leaders who don't actively drive their org's AI strategy risk getting left behind by customers and CIOs who are already moving. This is a candid, no-filter conversation about ditching the busywork, owning the narrative, and doing customer success the way it was always meant to be done.
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