Making AI work for GPs and patients with Professor Niels Peek and Dr. Ben Brown

Our guests this week are Professor Niels Peek, Professor of Data Science and Healthcare Improvement at The Healthcare Improvement Studies Institute at the University of Cambridge; and Dr Ben Brown, GP partner in Salford, Clinical Senior Lecturer at the University of Manchester, and a Medical Director at OneAdvanced Ltd. Ben is also the primary investigator on the ‘Using AI to help prioritise urgent GP care requests project’.

Artificial intelligence is often presented as the answer to general practice's biggest pressures - from skyrocketing demand to workforce shortages… With online consultation systems now available in most English GP practices, the rising volume of digital patient requests has created both an opportunity and a challenge.

Today, we’ll be talking about how practices prioritise the most urgent cases when dozens of forms arrive at once, and asking if AI can really help, or if it just adds another layer of complexity…