Think about your best hire. Now, think about what made you hire them. It probably wasn’t just their CV.

In this episode of The Future Is Human by Mews, host Naomi Trickey is joined by Maddy Cross, Partner for Europe at Riviera Partners, to talk about what great hiring really looks like when the old signals stop being enough. From her own winding career, Maddy has learned to spot the things that do not always fit on a scorecard: intrinsic motivation, range, conviction, emotional maturity and the “light behind the eyes” that tells you someone actually wants the work.

This is a powerful reminder that it’s still the most human moments in a search that decide everything.

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