In this episode, we speak with Claire Meadows from Mitie about the evolution from transactional excellence to intelligent service delivery, and how AI is reshaping processes, workforce design, skills, and the future of operational performance.
In this episode of The Human Factor Podcast, we’re joined by Claire Meadows from Mitie to explore how organisations are moving from transactional excellence to intelligent service delivery. As AI reshapes the way services are designed, delivered, and experienced, we discuss how leaders can redesign processes, augment human work, and turn innovation into meaningful operational impact.
Claire shares practical insights on the evolution of service delivery, the challenges of execution, and where AI is already driving value at scale. We also examine the critical role HR plays in workforce design, skills development, and helping organisations adapt as AI transforms the way work gets done.
Keywords: SAP, AI, SuccessFactors, Intelligent Service Delivery, Operational Excellence, Workforce Transformation, Future of Work
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