Theme: Foundations & Data Readiness. Why do agents go rogue when the information source is weak?

This is episode three: Why IT Service Agents Fail in Production, A Data Readiness Problem. Most enterprise agentic failures are not related to the model. They are data failures. We are using a real IT service ticketing example to show why data readiness matters for agents.


I am Monika Aggarwal, AI Technical Practitioner. I build agentic workflows grounded in clear rules, good data, and governance. I am joined by my colleague Frank Chavez. He is a Technical Architect and hands-on builder specializing in multi-agent orchestration and AI integration patterns.

I bring the enterprise and operational view. Frank brings the engineering view.


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Podden och tillhörande omslagsbild på den här sidan tillhör Monika Aggarwal, Operational AI, IBM and Frank Chavez, Technical Architect, IBM. Innehållet i podden är skapat av Monika Aggarwal, Operational AI, IBM and Frank Chavez, Technical Architect, IBM och inte av, eller tillsammans med, Poddtoppen.