This episode focuses on one of the biggest gaps in dental school - how to communicate so patients actually feel heard, informed, and confident moving forward. In this episode, I talk with Dr. Andrew (@drdrewdrills) about practical ways dentists can improve trust, reduce anxiety, and present treatment without sounding salesy. Dr. Andrew shares how communication changed his practice, why he thinks case acceptance is really about case enthusiasm, and how tactics from Chris Voss’s Never Split the Difference can be adapted for dentistry.
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