Alan Joyce, former Qantas CEO, opens up in his new memoir about the tough calls he made during the pandemic—including the controversial sacking of 1,820 ground crew—admitting he’d likely have acted differently if he’d known vaccines would work and demand would rebound so strongly. He reflects on the public backlash, including a $120 million fine for ticket sales on canceled flights and the messy travel credit system, apologizing for the “angst” caused but defending Qantas’s survival as a global triumph. Despite criticism over social stances and a pie-in-the-face moment, Joyce refuses to see himself as a victim, calling the scrutiny “part of the job” and lamenting today’s corporate silence on social issues. He denies arranging upgrades for politicians, insists he has no memory of such requests, and describes his final months as CEO as a slow boil he didn’t realize was happening. Now retired and writing his memoir, Joyce finds peace in reflection and remains a respected figure in aviation, with Project Sunrise still on track.
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