Today I’m sitting down with business coach Steph Rubio to talk about what NO ONE talks about enough in online business: aligned clients, client retention, boundaries, referrals, and building a service based business that actually supports your life.
Because finding more clients is great… but keeping the RIGHT clients? That’s where the magic (and the sustainable revenue) happens.
We’re diving into how to stop operating from scarcity, how to identify red flags before someone signs the contract, and why your client experience is directly tied to your referrals, reputation, and high ticket sales.
Steph also shares her genius approach to client retention, why she offboards disengaged clients, and how creating intentional experiences inside your offers can completely transform your business.
This episode honestly feels like a masterclass in building a business people never want to leave.
In this episode, we cover:
- How to find aligned clients in your service based business
- The mindset shifts behind high ticket sales and client retention
- Why female founders need stronger boundaries with clients
- The “strategic ripple effect” of aligned vs. misaligned clients
- How poor-fit clients affect your referrals and reputation
- Red flags, orange flags, and green flags to watch for
- How to create a luxury client experience without overcomplicating it
- The importance of onboarding, offboarding, and communication
- Why retaining clients is more profitable than constantly finding more clients
- Creating communities clients actually want to engage in
- Steph’s approach to referrals, retention, and relationship-building
- How systems and workflows improve the customer experience
- Why your business should support your LIFE — not consume it
If you’re a female founder trying to grow your business sustainably, improve your client retention, increase referrals, and create a business that actually feels good to run… you’re going to LOVE this conversation.
Connect with Steph:
Follow her on Instagram
Listen to her Podcast: Rooted & Relentless
💐 SPRING SALE: $77/M For Your FIRST YEAR
There are only a handful of spots left to lock in my spring sale at $77/month for your first year inside Cocktails & Close
Get inside the room, make the connections, and start seeing real ROI. Join us now before it’s gone.
👉Secure Your Spot HERE
Want a 7 day Free Trial of my community Cocktails & Close?
👉 Sign up HERE and see if this is the right room for you.
If you’re ready to scale your coaching business, attract dream clients, and close more high ticket sales — I’m your girl.
Work with me: www.yourgirlmedia.com
Follow on Instagram: @yourgirlmedia
Want aPodcast Strategy Sesh to brainstorm your podcast? DM me at @yourgirlmedia
Join the conversation: DM me your biggest biz question or what topic you want next on the pod!
