A heartbreaking case of neglect in elderly care: a woman was fed microwaved dog food, left in darkness, and force-fed as her health declined — all while falsified records masked the horror. The coroner ruled her death due to old age, but the truth behind her final months exposed systemic failures. Portsmouth City Council terminated its contract with Radis Community Care, apologized, and refunded her care fees — a rare move ordered by the Ombudsman after finding “poor care, unsafe practices, and record-keeping failures.” Radis admitted fault and withdrew voluntarily. This tragedy underscores the urgent need for accountability and oversight in vulnerable adult care.
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