A client owes you money, the invoice is overdue, and you're staring at your phone trying to figure out what to say. Say the wrong thing and it gets awkward. Say nothing and you don't get paid.
After signing thousands of clients and dealing with plenty of overdue payments, I've landed on a simple way to handle this. In this episode I share the three mindsets that make the conversation go well, the four-step escalation from friendly reminder to final notice, and the exact three-message sequence I use, word for word. I also cover how to respond to what people actually say back ("sorry, I forgot," "I'll pay soon," "cash is tight"), when to let a balance go, and the few systems that keep this from happening in the first place.
Clear, respectful, boundaried. That's how you get paid without making it personal.
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