Biologically combative: when hotel design works against the guest

A room can look calm in a photo and still be biologically combative for the person sleeping in it.

In this Mental Wellness in Hospitality roundtable, part of The Sustainable Stay, host Arjan Eikelenboom explores mental wellness through design and architecture with Rod Eggleston of Delta Air Lines, Henri Munyengango of IHG, and Keith Dickey of Youmind. They cover why travelers arrive already anxious, the arrival experience and wayfinding, a 2021 study that put HVAC noise at the top of what drives sleep satisfaction, the trade-off between quiet rooms and owner ROI, how staff stress transfers to guests, and what happens when personalization turns into private health data.

Watch on YouTube: https://youtu.be/NLxsOvK0OxU
Key takeaways: https://futureofhospitality.org/episode/biologically-combative-when-hotel-design-works-against-the-guest/
More from The Sustainable Stay: https://www.youtube.com/playlist?list=PLWa-1xBFeqLw

The Sustainable Stay is powered by YouMind.

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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality