What does it take to move quality from reactive problem-solving to proactive prevention?
In this special episode of All Things Quality, we're joined by Marko Zgela, Director of Global Quality at Pentair, to discuss how organizations can strengthen customer trust, demonstrate business value, and make quality an enterprise-wide priority.
Drawing on his experience supporting 40 manufacturing locations worldwide, Marko explores:
Enterprise Quality: Building consistency across teams and locations.
Customer Trust: Looking beyond internal metrics to the full customer experience.
Business Value: Communicating quality's impact to leadership.
Shared Ownership: Making quality everyone's responsibility.
Predictive Quality: Preventing failures through early risk detection.
AI in Quality: Using emerging technologies to improve decisions.
Discover practical insights for building a more proactive, connected, and resilient quality culture.
