What does it mean to build systems that truly serve the people within them? In this episode of Matters of Consequence, recorded live at the Nordic Business Forum 2026, Michael explores this question with three leaders driving change in their fields. This is the third and final episode in a three-part mini-series from NBF.
Heidi Liikkanen of Synlab Suomi reflects on how healthcare systems can balance innovation with responsibility, ensuring technology serves people rather than the other way around. Jenni Blomberg of SOS Children’s Village Finland shares how child protection must prioritize relationships and prevention, because systems only work when they’re built around the children they serve. Heidi Friedrichs of the University of St. Gallen discusses how education can foster adaptability, curiosity, and human connection in a rapidly changing world. Together, they reveal the tensions, opportunities, and human stories behind systemic change in healthcare, child protection, and education.
Why listen?
- Explore how innovation in healthcare can coexist with human-centered values and responsibility.
- Understand why child protection must focus on relationships, prevention, and listening to children’s voices.
- Discover how education can adapt to foster curiosity, diversity, and resilience in leaders and learners.
- Reflect on the role of human connection in systems that often prioritize efficiency over people.
- Gain insights into how systemic change starts with the people who drive it, navigate it, and live within it.
Whether you’re a leader, educator, healthcare professional, or simply interested in how systems can better serve people, this conversation offers a thoughtful and deeply human perspective on the challenges and opportunities of systemic change.
Keywords: systemic change, human edge, healthcare innovation, child protection, education, leadership, adaptability, human-centered systems, Nordic Business Forum, Heidi Liikkanen, Jenni Blomberg, Heidi Friedrichs, Matters of Consequence.
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