Ep 113 - Saurav Kumar & Kamran Rahman | Why Generic Social Media Is Killing Your Shop

Tekmetric opened my eyes to just how much a good SMS will do for a shop. Their software is top of the line, and with them, so is my shop. Try them for yourself HERE

ASTA is coming up September 24-26 in Raleigh. Be there or be square, dog! Register now and use code Confess25 for $25.00 off your registration. Sign up HERE

My marketing before and after signing up with Turnkey Marketing is pretty scary. In a good way. Get your marketing right today HERE

Tired of your shop’s social media looking like every other repair shop on the internet? Stand out with 47 Consulting. Learn more HERE

Make your techs happier with Detect Auto. They'll stop getting "check noise" or "check vibration" from advisors with the customer concern tool. It will CHANGE YOUR LIFE. Book a demo HERE

Send your service advisor to hands down the BEST service advisor training in the industry (even other coaching companies agree). It's Elite Worldwide's Masters Program. The next one is happening in Dallas Texas, September 10-12. Learn more HERE

Mike Allen sits down with Saurav Kumar and Kamran Rahman from 47C to talk about what actually makes social media work for an auto repair shop—and why going viral might be the wrong goal entirely. They break down the difference between generic content and real brand-building, why local relevance matters more than raw views, how shops can create trust before a customer ever needs a repair, and why the right audience is more valuable than a huge one. Mike also admits one of his shops is now charging for diag, gets on a soapbox about technician pay and training, and somehow turns a discussion about marketing into another story about his pants coming off.

Timestamps:
00:00 Generic Social Media Is Everywhere
00:59 Was This the Worst Recording Day Ever?
01:27 What It’s Really Like Filming Inside a Repair Shop
03:00 Can Shop Owners Mix Their Own Content With Professional Content?
04:00 Mike’s First Impression of 47C
05:53 Why Saurav Never Carries His ID
08:08 Mike Admits He Didn’t Understand 47C at First
09:47 The Confessions Lounge and Studio
12:00 The Story Behind Mike’s Throne
13:51 Meet 47C
17:10 Why They Chose the Automotive Industry
18:33 Are Repair Shops Actually Bad at Business?
20:05 Why Automotive Attracts Private Equity
21:56 What 47C Actually Does for Repair Shops
25:19 Why Customers Want to Feel Like They Belong
26:45 Mike Finally Buys Into Social Media Brand Building
28:52 Are Repair Shops Still Early to Short-Form Video?
30:11 Why Mike Doesn’t Want to Be the First Early Adopter
31:05 Landscape vs. Portrait Video
34:24 Mike Is Now Charging for Diag at One Shop
35:58 Learning Dynamic Pricing From an Ice Cream Truck
37:36 Technician Pay, Training and Labor Rates
41:18 The Reality of Entrepreneurship
43:22 No Booze, No Cocaine While We’re Working
44:46 You Can Run a Good Business and Still Have Fun
45:52 Why 47C Limits How Many Clients It Takes
49:55 The Biggest Problems Facing Repair Shops
52:55 Focus on What You’re Good At and Hire Out the Rest
54:00 Why Generic Social Media Isn’t a Strategy
55:00 Are Viral Shop Videos Actually Useful?
56:00 Mike’s Million-View Video Reached the Wrong Audience
58:40 Mike Learns What Kind of Content His Audience Really Wants
59:09 Closing Thoughts