This week on the Systems Rehab Podcast, I'm telling you about the time my hairstylist denied me a service  and how that one "no" turned into 7 years of loyalty, thousands of dollars, and my whole family becoming her clients.

Here's the thing: your client experience isn't just what happens after someone books you. It starts way before that and if you're not being intentional about that experience, you're leaving it up to when you have time, when you're available, when you feel like it. 

In this episode I talk about:

  • Why my hairstylist's "no" was actually the best client experience she could've given me
  • What it really means to care about the result over the money
  • Why client experience systems matter even when you think your business is "too custom" for one

If you know it's time to get your client experience in order, let's talk. Head to yoursystemspro.com or DM me on Instagram @kenniqua.systemsrehab.


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Let's keep the conversation going. Send me a DM on Instagram or Threads @kenniqua.lewter

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