BookNotes: Five Dysfunctions of a Team #2 (Absence of Trust)

Episode two explores the foundation of effective teams: vulnerability-based trust. Greg Gilliam breaks down Patrick Lencioni’s idea that true trust means teammates feel safe admitting mistakes, asking for help, and being honest.

Practical steps include leaders going first, running personal history exercises, using behavioral profiles to reduce judgment, rewarding admissions of uncertainty, and protecting those who speak up. Without this trust, teams waste energy on image management and avoid real debate.

Listen for concrete tips you can use in your next meeting and a preview of the next episode on the dangers of missing conflict.